Version 2.1.2 – 01 July 2023
This policy outlines the ways in which Optix Australasia Pty Ltd ACN 113 677 473 (“Company”) and its related entities (“We, Our or Us”) collect, use, disclose, store, secure, manage and dispose of your Personal Information in accordance with the Australian Privacy Principles (“the APPs”).
Where the words “Personal Information” are used in this policy, that expression means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
By providing us with Personal Information, to the extent consent is required by us, you consent to our use of that Personal Information in accordance with this policy.
The Kind of Personal Information We Collect and Hold [APP 1.4(a)]
The kind of Personal Information we collect relating to you will depend on the nature of your relationship with us.
If you are a reseller, we will generally collect the following particulars of your Personal Information in order to provide services to you:
Reseller’s Customer and their Employees
Our technology allows us to capture video of people driving the Reseller’s Customer’s vehicles (Driver). Vehicle-mounted event video recorders capture the forward-facing view of the road and other vehicles, as well as what is going on inside the vehicle. Additional cameras may capture video around the vehicle, such as down the sides and at the rear. Our technology is fitted with sensors such as accelerometers, which measure the vehicle’s g-force activity. Our technology also tracks the Driver’s vehicle location and the speed at which the vehicle is travelling through the use of GPS. Our technology may also record audio of the interior of the vehicle cabin. This data is fed to our server, which can then be accessed by the Reseller’s Customer and us. This data is used by the Reseller’s Customer to monitor their Driver’s driving of fleet vehicles.
We collect website activity statistics such as the number of visitors, pages visited, time and date of visit and where you accessed our website from, so that we can make informed decisions relating to improving our website and the services we deliver. This information is anonymous and doesn’t identify a person.
When you visit our website, a cookie is placed on your computer. The cookie does not contain Personal Information that can identify you but may contain information about the page you visited on our website. If you do not wish for this to occur, you can remove cookies from your computer by following the standard procedures applicable to your internet browser.
Anonymity and Pseudonymity
You are entitled to provide your Personal Information to us without identifying yourself or through the use of a pseudonym, unless:
In these circumstances, we reserve the right to not provide services to you unless you identify yourself when providing your Personal Information.
How We Collect and Hold your Personal Information [APP 1.4(b)]
We will collect the majority of our Personal Information directly through meetings or interview/s with you, or through telephone, email, or mail correspondence. We may also collect Personal Information through your use of the services provided by us, our website, customer portal or apps, as well as through various social media platforms. Driver’s Personal Information will be limited to the data we collect from our in-vehicle monitoring systems. We do not collect Driver names (unless provided to us), but Drivers may be able to be identified from video footage and/or audio recordings.
We currently store Personal Information physically at our business premises and/or in electronic form on servers hosted by Lytx Inc. and housed offshore (primarily in the United States of America) and Microsoft Cloud storage provider/s.
We will only retain and handle your Personal Information for as long as necessary to:
The Purposes for Which We Collect, Hold, Use and Disclose your Personal Information [APP 1.4(c)]
We collect, hold, use, and disclose your Personal Information for legitimate business purposes, such as:
When Personal Information is disclosed by us to our related entities or third parties as detailed above, Personal Information will only be disclosed to that party to the extent necessary for the disclosure purpose identified above to be carried out by that party.
Where we determine it is commercially viable to do so, we will attempt to carry out any of the purposes detailed above without using Personal Information or by de-identifying Personal Information first, so that an individual cannot be recognised by that information. However, we will disclose Personal Information without de-identifying it where requested by any government or industry body, or regulator .
How you may Access or Seek the Correction of Personal Information Held by Us [APP 1.4(d)]
You may access or seek the correction of any Personal Information held by us by contacting our offices using the contact details available at our website www.optix.au/contact/ or by written request forwarded to:
The Privacy Officer
PO Box 3618
Robina Town Centre QLD 4230 Australia
How you may Complain about a Breach of the APPs by Us [APP 1.4(e)]
If at any stage you feel we have breached the APPs in our collection, use, disclosure, storage, security, management, or disposal of your Personal Information, you may lodge a complaint with our Privacy Officer using the contact details available on our website www.optix.au/contact/.
We are committed to protecting your privacy and as such, we treat all complaints very seriously. Our Privacy Officer will address your concerns with our company directors and contact you to ensure you are satisfied with our proposed resolution. If we do not respond to you within 30 days, or you are not satisfied with our response, you are entitled to lodge a “Privacy Complaint Form” with the Office of the Australian Information Commissioner. Copies of this form and details relating to lodgement are available at www.oaic.gov.au/privacy/privacy-complaints.
Our Disclosure of your Personal Information [APP 1.4(f)]
Any Personal Information we hold relating to the Drivers may be accessed by the Reseller’s Customer.
We may also disclose Personal Information to the following recipients:
Other than as set out above, we will only disclose your Personal Information to a third party in one or more of the following circumstances:
If you voluntarily disclose Personal Information via a publicly accessible feature of the services, you do so at your own risk, as third parties may access and use this Personal Information to send you unsolicited material.
Please do not provide us with Personal Information of a third party unless requested by us. If you provide us with Personal Information about a third party, you warrant that you have the consent of that third party to provide that Personal Information.
Disclosure of Personal Information to Overseas Recipients [APP 1.4(g)]
We currently use servers hosted by Lytx Inc. and housed offshore (primarily in the United States of America) and Microsoft Cloud storage provider/s. Lytx staff in the USA and Company staff in Australia and South Africa have access to this information for support, troubleshooting, or analysis purposes. We may also provide video review and reporting services by Company and Lytx staff located in Australia, the USA, South Africa, or India.
Accessing, Updating, and Deleting your Personal Information
You have a right to request access to and seek correction of any Personal Information we hold about you, such as information which you believe is incorrect, incomplete, outdated, misleading or irrelevant. You may also request additional information from us regarding the purposes for which we process your Personal Information and the types of third parties to whom we disclose your Personal Information.
You can make the above requests via the contact details in this policy or, where applicable, you can update your details via the services. We may charge a reasonable access fee if multiple requests for access are made by you.
The Company reserves the right to vary, replace, or terminate this policy as legally required.