Services Industry Driving Risk

Optix’s findings include the five risky behaviours seen most often among field service drivers, most improved driving behaviours, and insights on how driving habits in the field service industry compare to those of other industries.

This data was captured from fleets of all sizes and types within the field service industry, including heating, ventilation, air conditioning (HVAC), contracting, plumbing, electrical, pest control, landscaping, cleaning and more.

Most Improved Driving Behaviours


Improvement in Following Distance


Improvement in Driver Unbelted


Improvement in Failure to Stop


Improvement in Posted Speed Violation

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How Field Services Fleets stack up against other industries

We compared the prevalence of behaviours seen in field services fleets against behaviour averages of fleets across all of its other protected industries. Comparatively, field services fleets stood out in the following areas:

Posted-speed violation, which occurred 26% less often

Cellphone observed, which occurred 17% more often

Field Services Collision Insight

62% of collisions in the field services segment were rear end or backing related, signalling an opportunity for targeted driver training to reduce these occurrences.

Even at low speeds, rear-end collisions can still be very costly. Two key ways to reduce rear-end collisions can still be very costly. Two key ways to reduce rear-end collision potential are:

Maintaining a safe following distance, and

Eliminating in-cab distractions, such as cell-phone use

To better identify and address top areas of driving risk within their individual fleets, thousands of organisations use the best-in-class Optix Driver Safety Program; these organisations experience on average up to 50% reduction in collisions and up to 80% on associated claims costs as a result.

Dangers of using mobile phones while driving. Close up of man driving truck whilst using mobile phone.

About the findings

These insights were derived from Lytx’s proprietary database of trucking driving data, including 6.67 million risky trucking driving events captured last year.

For comparisons across industries, we calculated behaviour averages from our global database, which contains driving data from utilities, distribution, concrete, construction, services, transit, government and waste industries.

Our database maintains the fastest-growing proprietary database of professional driving data in the world, currently surpassing 200 billion kilometres of driving data. The data is anonymised, normalised and in instances of behavior prevalence, is generalisable to trucking fleets at large.

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